Syncly360's Standard Warranty Policy

Standard Warranty Policy

Syncly360 SaaS Standard Warranty Policy

Effective Date: September 1, 2025

1. Overview

This Standard Warranty Policy (“Warranty”) applies to all eligible Syncly360 software-as-a-service (“SaaS”) subscriptions. By subscribing to or using Syncly360’s SaaS platform, acceptance of these terms is required.

2. Warranty Coverage

Scope: Syncly360 warrants that its SaaS platform will materially conform to its published documentation and be provided with reasonable skill, care, and consistent with prevailing industry standards. Regular updates or patches will be provided to address new security threats and maintain ongoing protection.

Warranty Period: The warranty remains valid for the duration of an active, paid subscription.

Remedies: If a material defect is reported and verified within the subscription term, Syncly360 will:

Use commercially reasonable efforts to correct the defect or provide a workaround; If unable to remedy within a reasonable timeframe, issue service credits or a refund for the affected subscription period.

Service Level Commitment: Syncly360 aims for 99.9% uptime, excluding scheduled maintenance and events beyond Syncly360's reasonable control. Service credits apply if this commitment is not met.

3. Exclusions

This Warranty does not cover: Issues caused by misuse, unauthorized modifications, or failure to follow documentation. Problems resulting from third-party hardware, software, or services not supplied or controlled by Syncly360. Incidents from force majeure (natural disasters, war, internet outages).

Loss of data, indirect or consequential damages, special or punitive damages, or loss of business, revenue, profit, or goodwill.

Beta, trial, or free services, or features provided on an “as-is” basis. Security breaches or data loss not solely caused by Syncly360’s negligence, but Syncly360 will provide reasonable security updates and patches as part of normal operations.

4. Warranty Claims Process

To make a warranty claim: Contact Syncly360 Support at [email protected] with a detailed description of the issue and account information. Syncly360 will review and respond to warranty claims within a reasonable timeframe, and if approved, provide instructions and process the applicable service credit or refund.

5. Limitation of Liability

Syncly360’s total liability under this Warranty is capped at fees paid for the affected subscription period.

This Warranty is the subscriber’s exclusive remedy, replacing all other warranties, express or implied, including merchantability and fitness for a particular purpose.

No liability for special, indirect, incidental, or consequential damages except as required by law.

6. Governing Law

This Warranty is governed by the laws of the State of California, excluding conflict of law principles.

7. Changes to Warranty Policy

Syncly360 may modify this Warranty at any time. The latest version will always be available on the Syncly360 website. For questions or warranty support, contact:

Syncly360 Support
[email protected]
333 University Ave, Ste 200
Sacramento, CA 95825
+1 (916) 619-0297

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